Terms, Returns & Privacy

Terms of sale

• Pricing. Prices are per piece and include one logo placement as described on each item: embroidery or 1-color screen print on apparel, or a 1-color imprint or laser engraving on hard goods. Extra locations, extra colors, setup or digitizing charges, freight and sales tax are extra and will be shown on your proof or invoice before production.
• Size upcharges. Larger apparel sizes (2XL and up) cost more, as shown on the order page.
• Minimums. Each item has a minimum order quantity (MOQ), shown on the order page.
• Virtual proof. After you order, we send a free virtual proof by email as soon as possible. Nothing is produced until you approve it. Please check spelling, colors, sizes, quantities and logo placement carefully; once approved, you are responsible for what the proof shows.
• Colors. Screen and photo colors vary. Product, thread and ink colors are matched as closely as practical; exact PMS matching is available on request and may cost extra.
• Payment. You can pay by PayPal or card when you order, or pay when you approve the proof. If the final total on your proof differs from what you paid (for example freight or tax), we will invoice or refund the difference before production.
• Timing. Production usually starts after proof approval and payment, and typical turnaround is 7 to 10 business days plus shipping. Your in-hands date is a target, not a guarantee, until we confirm it in writing. Inventory and supplier timelines can change.
• Overs and unders. Decorated goods can run slightly over or under the ordered quantity (up to 5%). You are billed for what ships.
• Your artwork. You confirm that you own or have permission to use any logo or artwork you send us. We may decline artwork we believe infringes someone else's rights.
• Price match. Send us a written quote from another online supplier for the same item, quantity and decoration and we will match or beat it, subject to verification.

Returns & reprints

• Because every item is custom made with your logo, decorated items cannot be returned or exchanged for change of mind, wrong size ordered, or errors that appear on an approved proof.
• If items arrive damaged, defective, or don't match your approved proof, email photos to orders@allyouneedpromos.com within 10 days of delivery. We will reprint, replace or refund the affected pieces at our choice. Please keep the items until the issue is resolved.
• Orders can be cancelled at no charge before you approve the proof. After approval, cancellation may not be possible once production or ordering of blank goods has started.
• Shipping damage: note it with the carrier on delivery when you can, and send us photos.

Privacy

• What we collect. Your name, company, title, email, phone, ship-to address, order details, the logo you upload, and any notes or messages you send us.
• How we use it. Only to quote, prepare proofs, produce, ship and support your order, and to reply to your requests. We do not sell your information.
• Who sees it. Our team, and the service providers we use to run orders: Supabase (order storage), Vercel (website hosting), PayPal (payments; we never see or store your card number), Google (email), plus the suppliers, decorators and carriers needed to make and deliver your order.
• Your logo. Uploaded logo files are stored with a hard-to-guess link so we can build your proof. We use your logo only for your orders.
• Email. If we email you about products and you don't want more, reply "unsubscribe" and we will stop.
• Your choices. Email orders@allyouneedpromos.com to see, correct or delete your information, unless we need to keep it for tax or legal records.

Questions about these terms? Email orders@allyouneedpromos.com.